1. Who We Are

Our website address is: https://housecareplumbing.com.au. Housecare Plumbing is committed to respecting your privacy in accordance with the Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth).

2. Online Bookings (Calendly)

Our website does not directly store or collect personal information through native forms or databases.

• Third-Party Booking: All online appointments and scheduling are managed directly through our embedded booking system powered by Calendly.
• Information Submitted: Any details you provide when scheduling an appointment (such as your name, phone number, address, and service requested) are processed securely by Calendly to facilitate our service delivery.
• Calendly Privacy Policy: Data provided during booking is governed by Calendly’s Privacy Policy, which can be reviewed at calendly.com/privacy.

3. Analytics & Embedded Media

• Website Performance: We may use basic technical cookies or standard analytics tools (e.g., Google Analytics) solely to evaluate general website performance and improve user experience. No personal identifying information is stored on our servers.
• Embedded Services: Pages on this site may include embedded content (such as Google Maps or Calendly widgets). These services operate identically to visiting their respective websites directly and may collect standard technical browsing data according to their own privacy policies.

4. How We Use Your Service Information

Contact information received via Calendly appointment requests is strictly used by Housecare Plumbing to perform requested service calls, provide quotations, communicate job updates, or satisfy Australian statutory reporting and invoicing requirements.

We do not sell, rent, or share customer data with third parties for marketing purposes.

5. Your Privacy Rights

Under Australian privacy legislation, you may contact us at any time if you wish to verify, update, or request the deletion of service records where applicable by law.